Case Studies / Allen & Overy
"We now consider this system one of the key elements in the efficient delivery of our business support service."
– Theresa Palmer, Assistant Manager – Practice Support
Allen & Overy is one of the world’s top law firms. With a global network of lawyers and consultants, it helps industry-leading businesses to grow, innovate, and thrive.
For almost a century, its reputation for embracing change and bringing original solutions to its clients’ most complex legal challenges has helped it remain at the forefront of the law industry.
“Did not allow them to create a full chain of custody by tracking outbound deliveries.”
In 2007, Allen & Overy’s Liverpool Street office was using its own in-house system to organise their mailroom. Housing over 2,000 people, including staff members and tenants, the building received constant deliveries ranging from important legal documents and routine letters to personal packages.
Each item had different logistical requirements, including the required delivery time frame and the recipient’s location. While their current system was serviceable, it was becoming increasingly outdated and did not offer the level of service and functionality that the company’s partners required. It also did not allow them to create a full chain of custody by tracking outbound deliveries.
“Ensuring that all requirements were met for their current and future needs.”
A tailored mailroom solution was designed and implemented for Allen & Overy’s workflows, ensuring that all requirements were met for their current and future needs. The inbound section tracked incoming mail from recording to proof of delivery. Using MetApp, we integrated on-the-go viewing of deliveries, recipients, and required delivery times, simplifying tracking, identification of delivery times, and bottleneck identification.
The outbound solution provided an audit trail for items sent by Allen & Overy staff. An API linked the mailroom system to International and Sameday carrier accounts for rate-shopping, booking, tracking, and viewing proofs of delivery. This was crucial to prevent legal implications from misdelivered or lost documents.
For cost allocation, Metafour’s system assigned a consignment matter number to each item, facilitating billing to the correct client. Reports identified unbilled items, preventing revenue loss. With a 10 year relationship with Allen and Overy our agreement involves regular updates, keeping the systems current with new features and technologies. This massive success in implementation in the Belfast office retains us as the leading mailroom software provider.