Case Studies / A Team Express
"Although set-up took some time and loading rates was daunting, once configured the system is well worth it."
– Darryl Fouché, Owner
Founded in Cape Town in 2010, A-Team Express emerged to fill a gap in the South African market, aiming to provide a customer-focused and competitively priced courier service.
To consistently meet deadlines at the right price, A-Team offers customers a range of services and transportation modes for their deliveries. With aspirations to become market leaders, A-Team expanded operations to include Johannesburg in 2012.
"Clients were left with limited visibility of their shipments"
A-Team used a South African software package that provided tracking, proof of deliveries, and invoicing. Although suitable at the company’s inception, as A-Team expanded, they realised the need for a more comprehensive solution.
Specifically, they required the capability to book directly with key delivery companies such as DHL, FedEx, and UPS.
"We’re very happy with the system and wish we’d looked at NetCourier a lot sooner! We’ve not only saved a significant amount of time by reducing double entry, but our customers love the notifications and client portal."
– Owner, A-Team Express
A-Team, after researching, chose NetCourier for its comprehensive functionality. Carrier integrations and the client portal streamlined processes, eliminating double-entry. The portal, loved by A-Team’s customers, offers seamless shipment tracking, reducing service queries.
Customers appreciate choosing from 3-5 service levels based on their needs. Impressed with Metafour’s support during and post-implementation, A-Team experienced a smooth transition. NetCourier’s positive reception stems from its usability and delivery visibility for customers and increased efficiencies for A-Team, allowing them to focus on business growth.