LF&E Scales to 1.47M Deliveries with Metafour Software

– Justin Renn, Operations & Systems Director at LF&E

LF&E is a next-day temperature-controlled courier that specialises in the end-to-end delivery of pharmaceutical goods. With 19 sites across the UK and a network of dual-temperature vehicles and temperature-regulated warehouses, LF&E ensures that critical medication arrives on time, in perfect condition, and is handed directly to the right person.

In 2023 alone, the company completed over 1.4 million deliveries, many directly to patients’ homes. Their operations run 24/7, and every person in the business—from drivers to directors—understands the weight of what they deliver.

As LF&E scaled, the need for robust, responsive systems became non-negotiable. With unique requirements from each customer and strict temperature, traceability, and timing regulations, the team needed a software solution that could:

• Integrate seamlessly with multiple client systems (including APIs)
• Provide real-time tracking and proof of collection/delivery
• Scale rapidly from 1 site to 19, without disrupting operations
• Offer responsive support at all hours, including early morning emergencies

Using MetApp, drivers scan every consignment at each touchpoint, capturing names and signatures, all synced live to the system. Clients can book collections manually or via API integration, making it seamless and error-free on their end. The software supports LF&E’s need for full control and accountability—from pick-up to handover.

• 1.47 million deliveries in 2024 with 98.09% delivered on time
• Scaled from 1 to 19 sites with no drop in service or system performance
• Custom API links built with Metafour for smooth onboarding of new clients
• 24/7 support that understands the impact of every delayed minute