Case Studies / A Team Express

9

Years in the courier business

50

Reduction in time spent on data entry

20

Reduction in shipping costs

"Although set-up took some time and loading rates was daunting, once configured the system is well worth it."

– Darryl Fouché, Owner

Founded in Cape Town in 2010, A-Team Express emerged to fill a gap in the South African market, aiming to provide a customer-focused and competitively priced courier service.

To consistently meet deadlines at the right price, A-Team offers customers a range of services and transportation modes for their deliveries. With aspirations to become market leaders, A-Team expanded operations to include Johannesburg in 2012.

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"Clients were left with limited visibility of their shipments"

A-Team used a South African software package that provided tracking, proof of deliveries, and invoicing. Although suitable at the company’s inception, as A-Team expanded, they realised the need for a more comprehensive solution.

Specifically, they required the capability to book directly with key delivery companies such as DHL, FedEx, and UPS.

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"We’re very happy with the system and wish we’d looked at NetCourier a lot sooner! We’ve not only saved a significant amount of time by reducing double entry, but our customers love the notifications and client portal."

– Owner, A-Team Express

A-Team, after researching, chose NetCourier for its comprehensive functionality. Carrier integrations and the client portal streamlined processes, eliminating double-entry. The portal, loved by A-Team’s customers, offers seamless shipment tracking, reducing service queries.

Customers appreciate choosing from 3-5 service levels based on their needs. Impressed with Metafour’s support during and post-implementation, A-Team experienced a smooth transition.  NetCourier’s positive reception stems from its usability and delivery visibility for customers and increased efficiencies for A-Team, allowing them to focus on business growth.

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