The courier industry is changing rapidly with huge pressure from e-commerce delivery, widespread consolidation of smaller delivery companies, and a growing pressure from customers who demand better and better service year on year. To achieve this you will need a courier software supplier who can do it all.
It is becoming increasingly important for courier companies to do more to stay competitive. From the tools you use to optimise efficiency, the way you interact with their customers, and the services you provide. You are now expected to do it all! We see more and more companies moving from specialist areas of the courier industry, towards becoming multi-service couriers. In a lot of cases, couriers need to build the operational infrastructure needed for a range of services including:
- Overnight courier
- International courier reselling third-party products
- Sameday offering
One of the biggest issues with this is that each of these areas has specialisms that require their own infrastructure, people and expertise. This leaves courier companies to either turn away much-needed business, or use multiple suppliers meaning an ever-shrinking margin.
Metafour with over 40 courier clients ranging from SMEs to large multinational logistic companies, has accumulated a wealth of knowledge over various delivery sectors. As a result, we have incorporated critical flexibility to the programmes we build. We have recognised the shifts in the courier market and have committed to creating a complete multi-service domestic courier software offering.
Already established in the overnight and international sector, Metafour has begun adding the fundamental tools needed to run a Sameday courier operation.
In 2018 Metafour is introducing:
- Driver GPS tracking
- Mobile applications
- Sameday controller functionality
- Sameday multidrop features
- Driver invoicing and more
Our aim is to introduce a true multi-service domestic courier software offering for couriers who need it all. If you would like to get in touch with us about one of our software offerings, call our sales team on 020 7912 2000 or contact your account manager for more information.
We are also introducing multiple API features allowing couriers to take bookings from e-commerce platforms for retail fulfilment. Read more here
