MetaMail is the total mailroom solution. Used by hundreds of teams in over 250 cities worldwide, our mail tracking software is the perfect option for any building or organisation looking to track their deliveries.

The innovative mail tracking software helps you modernise all aspects of your mailroom. Unlike other software on the market, our cutting-edge technology not only allows you to manage your inbound deliveries but your outgoing mail too. It allows you to create a complete digital delivery log and ensure that every package reaches its rightful owner no matter where they are in the world. It is the ultimate addition to improve your operations and scale your mail processes.

What are the benefits of MetaMail mail tracking software?

labels white

Minimise your lost items

routes white

Create a complete audit trail

Customer icon

Improve your customer service


No extra hardware required


Fully scalable solution


Decrease operational costs


Monetise your data

hands white

Totally contactless deliveries

Who would benefit from this software?


This simple, effective solution is the perfect option for corporate HQs, student accommodations, residential apartments, hospitals, university facilities, and more. If you receive packages at a central location for redistribution to end-recipients, then this cutting-edge technology is for you.

How does MetaMail mail tracking software work?


  1. Parcel arrives at your building
  2. Item is added to the system and barcode is printed, if required
  3. Custom notification is sent to the recipient
  4. Tracking
  5. Item is delivered to recipient, desk, locker, home
  6. Proof of delivery is captured

Mail Tracking Software Features

Our mail tracking software includes all of the features and tools required to successfully book, track, and trace deliveries. These include:

Cloud-based system

Replace your error prone and time-consuming paper systems with a flexible, time-effective digital mail tracking system. Accessible from any device, in any place, at any time, it is perfect for the new hybrid working environment. There is no need to install any software anywhere.

Time-saving automation

Our system allows you to minimise the time spent logging, processing, and tracking your parcels. It also enables you to keep recipients up-to-date about the progress of their deliveries thanks to the automated alerts. These can be turned on for different milestones, and will even send reminders if the packages are not picked up promptly.

Integrated delivery app

Available to download on rugged handhelds and smartphones, our delivery app allows you to digitally track every parcel through to the final point of delivery and obtain proofs of delivery. It will scan the package’s barcode, take photographs, and capture signatures.

Highly configurable design

The system can be configured to fit your specific organisational needs. It can be set up to present different users with different fields, prompting each with only the specific information required. It can also be branded with your company colours and logos, to create a full white-label mail tracking software solution.

Complete audit trail

By tracking every item as it flows into and out of your organisation, you can improve accountability, transparency, and customer satisfaction. Evidence of delivery, such as signature, ID scan, or photo, can be collected, along with exact locations throughout the delivery process. If an item goes missing, it is simple to establish where and when it was last seen. Simple search for the details in the history, and all tracking information will appear.

Management reports

Our real-time reports keep managers in control no matter how busy the mailroom gets. They can stay on top of important SLA delivery metrics and get ahead of potential issues. The data in your system can also be used to improve business processes, pinpoint potential service improvements, and make the most of your resources.

Multi-site capabilities

In order to create a secure delivery chain, our software can be deployed across multiple sites and campuses to provide seamless tracking across your entire infrastructure. This means that unlike other systems, it can even be used to track important documents from a desk in one office to a desk in another.

Fault tolerant system

There is no break in service if your mailroom loses internet connection. Our messenger app will store all the tracking information that is collected and transfer it when it connects to the internet again. This helps to ensure a seamless delivery experience and improve your delivery experience metrics.

Fully hosted system

Be assured of a super-secure, reliable system with MetaMail. Hosted by AWS, as a business we are both ISO 27001 and Cyber Essentials certified, proving that your security is our priority. Our in-house team of developers also release regular software updates to ensure that your software remains at the forefront of latest technologies and best practices.

Packages and Covid-19

We have several inbuilt features to keep your staff safe whilst making your packages secure. You can set up new workflows based on the new hybrid working situation and get parcels forwarded over to different locations, and protect your staff switching to contactless deliveries. Read more about this here.

Switching systems?

It’s quick and simple to set up a system or import your existing mailroom data. Get in touch if you are ready to tame your chaos!