Case Studies / Lutrra
4
Years as a Metafour customer
10
Years in business
4
Employees
"We see Metafour as a big part of the future of our business."
-Matan Ramon, Founder
Situated in downtown Haifa, Israel, Lutrra operates as an international freight forwarding company, specializing in American imports since its establishment in 2010.
Customers make purchases, and the items are subsequently shipped to a warehouse in the United States. If necessary, orders can be consolidated before being forwarded to the customer’s residence in Israel.
With a head office employing four staff members, Lutrra collaborates with various subcontractors globally to ensure a seamless door-to-door experience.
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“A time-consuming task for staff"
Lutrra aimed to expand, facing challenges with their existing business processes. Most shipments required direct booking with each courier, a time-consuming task for staff, especially when addressing customer queries.
To propel their business, Lutrra sought an all-in-one system, streamlining their entire delivery process from A to Z. Additionally, they desired a solution granting clients more control over deliveries, ultimately enhancing customer service.
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“The implementation process was effortless. Suzie helped us from the beginning, and she was a true professional.”
-Matan Ramon, Founder
In collaboration with Lutrra, Metafour’s team configured a NetCourier system, effectively addressing previous challenges. The Client Portal introduced an advanced customer ordering system, empowering Lutrra’s customers to manage deliveries independently.
This reduced the need for Lutrra’s staff as intermediaries, enhancing service levels. The advanced tracking features, including triggered emails, were well-received. Although Lutrra is early in their partnership, they foresee NetCourier’s value in significant time savings for clients managing deliveries online and a reduction in potentially costly errors through streamlined processes.
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