“We are pleased with our association with Metafour, and the strength of the on-going partnership that continues to produce results.”

James Timberlake, DX


DX is a leading independent logistics and parcel distribution company operating throughout the UK & Ireland. Renowned for offering high levels of reliability, security, and service, DX is relied on by both public and private sector organizations. DX provides proven next day delivery services for mail and parcels to business and residential addresses nationwide. DX is the preferred provider of the UK Government and foreign embassies for identity documents and visas.

DX asked Metafour to help them replace their existing software which was a system used by customers of DX’s Courier service to enter details of a courier job, print labels and transmit data to DX for billing. However, as the software was installed locally on user PCs making it difficult to support and maintain. DX handles a huge volume of courier business on a daily basis and needed customer-facing software that offers a high level of advanced functionality. DX process over 40 million shipments annually using Metafour software.


We installed our Client Portal solution to create “DX Despatch”. Powered by NetCourier, this courier software is cloud based and delivered through a standard Internet browser to provide DX’s customers with a more efficient and intuitive user experience.

This courier software provides DX with one central system which can easily be remotely maintained and updated by DX, with the ability to introduce new products and services as required by the business.

  • A replacement solution making use of modern cloud technology.
  • Systems that are easier to maintain and upgrade on a regular basis.
  • A new client interface providing a clearer, smoother customer experience.
  • A system for labelling and transmitting job information for courier tracking.
  • The ability to introduce new services and products seamlessly.
  • A system that allows customers to help themselves online through an intuitive online portal.