Lockdown 2.0 is almost over here in England, and this time it coincides with Black Friday, Cyber Monday, and Christmas shopping. The first lockdown saw a massive boom in online shopping as all but essential shops were closed, and the second looks to continue the trend. But is your delivery software keeping up? With increased demand, are you running into issues with your carriers? Is your customer service team struggling with the number of enquiries they are receiving? Do you want to streamline your processes? NetCourier can help.
1. Carrier integrations
We have integrations with over 30 of the world’s most popular delivery companies, including DHL, DPD, FedEx, and Royal Mail, and are always adding more to our list. Being able to access so many options is important during peak, as it allows you to set up contingencies to ensure an uninterrupted service for your clients.
2. Customer service
Our Client Portal gives your customers back control. They no longer need to contact your team in order to get quotes, book a delivery, track a shipment, view their PODs, or access an invoice. Some of our customers have seen their incoming calls reduced by 50%, giving them more time and money to focus on other aspects of their business.
3. Delivery management
Unlike other delivery software available on the market, our system does not expect your business to adapt to our specific workflows. Instead, our Implementation team will adapt our flexible system to your own requirements, and help you with best practice along the way.
3. Rate shopping
Our sophisticated algorithms allow you to automatically least-cost route your deliveries via your available services. Margins can be tight, especially over Christmas, so by choosing the most economical services for each delivery you can ensure you are as profitable as possible. Using our delivery software, some customers have seen savings of up to 25%.
These four reasons are why NetCourier is industry-leading technology; and we are continually innovating to ensure that it remains at the cutting-edge. If you think that we can help you, or you are interested in finding out more about our delivery software, please get in touch! Call us on +44 (0) 20 7912 2000 or email sales@metafour.com.
